FAQ's

 

Redropcop is located in Cleveland, OH.

 

Do you ship outside of Cleveland, OH?

Yes – we process and ship orders to everywhere in the United States.

 

How long will it take for my order to arrive?

Most orders are prepared for shipping within one (1) business day after your place it. When it has been boxed, and a label has been created for your tracking, you will receive an email confirmation with that information. We ship most orders via USPS, UPS, or FEDEX. Domestic U.S. Customers typically receive their purchases within 1-3 business days.  

 

Why was my order canceled?

There are several reasons for an order being canceled. We will contact you if your order cannot be fulfilled and provide you an explanation. Please note that we reserve the right to refuse or cancel any order, for any reason, at our sole discretion.

 

What is your return policy?

We do not accept returns or exchanges; all sales are final. A good amount of our inventory is on consignment, meaning we sell items for many individual sellers/consignors. These consignors are paid out shortly after their item(s) sell. Because of this, we are firm on our return policy.

 

Are all the items you sell authentic?

Redropcop sells only 100% authentic products. We do not accept fakes or counterfeits. We guarantee the authenticity of every item we sell, as we have in-house authentication specialists who inspect all product that is taken in and put up for sale.

 

When will you get more or an item that is sold out?

Restocks of styles and/or sizes depending on the availability within our network of sellers. We cannot predict when a shoe will be back in inventory or available in a specific size.

 

If an item says “worn” is it the same as in the picture?

We offer most worn items for sale in-store only.  However, some of them will be available on the website). There will be pictures on the website for worn items. As well as a detailed description of any conditions or issues with the product. Worn items are priced according to their condition. If you would like to request pictures of the actual worn pair for sale, you may send a request to matt@jmsfootwear.com. Include the name, size, and price of the item.

 

Does Redropcop buy shoes outright?

Email matt@jmsfootwear.com to cash out your shoes at a reasonable price.

 

Who sets the prices?

Prices are negotiated based on what the shoes sell for at market value.  We agree on a price with our consignors. We price items to move quickly.

 

Do I have to pay sales tax?

Yes you have to pay a sales tax in the United States.

 

I couldn’t find an answer to my question.  How should can I contact Redropcop?

Contact us using the following:

Call the store phone +1 (440)-941-7173

You may also send emails to matt@jmsfootwear.com